Account Deletion
Deleting your account in the app
- Open Caelum and sign in.
- Tap the settings icon at the top right of the home screen.
- Tap "Delete account" at the bottom.
- Read what will be deleted and confirm with "Continue".
- If you like, tell us why you’re leaving in a short survey (optional), then tap "Delete my account now".
Data that is deleted
- All your memories: written memories, videos and feeling records,
- your monthly star maps and AI readings,
- your profile, username and profile picture,
- your sign-in account (email, Sign in with Google or Sign in with Apple link).
Data that is retained
- Your optional answers to the deletion survey, stored anonymously without your account ID or email address.
- Deletion record: the date of deletion, whether it completed, the categories of data deleted and the technical result are kept for 3 years. The record contains no name, email, account ID or content; you are represented only by an irreversible keyed hash. Its purpose is to be able to prove that the deletion request was carried out.
- Subscription and purchase records, kept by Apple, Google and RevenueCat under their own legal obligations.
- Where a legal obligation or ongoing legal proceedings require it, the relevant records — only for as long as required.
How long it takes
Deletion starts as soon as you confirm and usually completes within a few seconds. Deleted data can’t be recovered.
Important: your subscription
Deleting your account does not cancel an active subscription. To stop being charged, cancel it separately in the App Store or Google Play.
If you can’t access the app
If you can’t sign in or no longer have the app, send an email titled "Account deletion request" to privacy@appcaelum.com from the email address registered to your account. Once we have verified your identity, we will delete your account and let you know.
Troubleshooting
- If you see a "couldn’t delete" error, check your connection and try again; an interrupted deletion can safely be repeated.
- If you haven’t signed in for a long time, you may need to sign out and back in before deleting.
- If the problem continues, write to support@appcaelum.com.